her areas is free, the client for a lot of
misunderstanding ; second system and clients interact devon, voice
access ; third, the problem to solve the problem reflected a lack of mutual monitoring mechanisms often create customer problems did not get out in time, etc. In such circumstances, fujian power companies decided to re-engineer our response system, i used to combine work and complete your graduation design participated in designing.A better change the original system of the problem and the new system will help
j2ee mature technology, java server using open source and stability and rup software engineering approach and the ep technologies ( frames design and work flow ) planning. in the database can also choose to use a large amount of data processing and widely used in the oracle database to ensure data safety.In this article will be mainly introduces the new system development, analyze and summarize the needs of the entire system by applying the framework of the technology, will apply the voice, network, a phone to customer or by the exchange and communication and change existing a singleton. the article also described part of the individual involved in the system of functional modules of the design, implementation and debugging, etc. Like to use landing ip records and the user name of the audit technology and to establish a set of the province of each customer interaction with the staff of the process of supervision system for the new features and changes reflect that the problem often not been timely processing of internet technology ; system in the whole of the electricity system in a relatively independent network and with networking and sharing of resources, to change the existing system independent ;Use of jsp technology has the power companies, timely release of the relevant public information, for customers to understand the announcement of the relevant information and deal with developments, etc. through a series of system development, the design of service quality and increase efficiency. with customers。
【关键词】电力 客户 J2EE 软件工程
【英文关键词】Power Customer J2EE Software engineering
【目录】基于J2EE的电力行业客户响应系统摘要4-6ABSTRACT6-7第一章 绪论11-161.1 系统建设背景111.2 系统建设的目的11-121.3 系统实现的预期效果12-131.4 系统